Customer service is at the heart of everything we do at APQS Texas. We want you to leave with a great machine, and an even better experience. Buying a longarm can seem like a scary endeavor, but Connie, Jed and Ann will find the best longarm for you and make it a little less scary along the way.
Most repairs can be done by you in your home, in the shop or we can come to you. It is VERY RARE that a machine ever has to be sent back to APQS.
In the event that there is a problem with your machine that requires an in home service call, appointments can be set by calling 940-600-7655. Jed Keller, APQS trained tech, will come to your home to diagnose and fix the problem. Service calls during regular business hours (Monday through Friday, 9:00am to 5:00pm) are $75.00 per hour plus $1.00 per mile. All services calls after hours or on the weekends will be billed at $100.00 per hour plus $1.00 per mile. In the event that you can not reach us or you would like to contact the APQS Corporate Offices directly, call 800-426-7233.
At the time of setup, which takes 2-4 hours depending on which machine and options you've purchased, Connie will take you through all the important things you need to know to begin quilting on your own. Once you've become comfortable with your machine, there will be a free class available for you to take so you can expand your abilities on your longarm.
We don’t want you to "re-invent the wheel" either; if you are starting a business or there is something you need to know, just ask! We are willing to share with you any information and helpful tips that we can to make your journey easier.
We invite you to make an appointment to come in and test-drive an APQS Longarm in the studio located inside Quilt Country in Lewisville, Texas!